Dashcams built for NEMT

Requirements vary by state, by Medicaid program, and increasingly by the broker contract itself, so there is no single national answer. What has changed is expectation rather than mandate: many NEMT contracts and insurers now assume recorded video exists. We can walk through what your specific contracts and vehicle types call for on a demo call.

A road-facing camera and a driver-facing camera in one unit, plus support for a third camera placed wherever the vehicle needs it. In NEMT that third camera usually covers the passenger cabin, so wheelchair securement and lift operation are on record. All of it records to one AI-capable in-vehicle unit that connects to TracFleet.

Interior recording in NEMT is common, and it is also the part operators think hardest about. Our role is the equipment and the controls around it: a fixed retention window, footage retrieved only when there is a reason to retrieve it, no continuous cabin streaming, and access limited to the staff you designate. How you disclose recording to passengers and what your own program and counsel require is your call, and we will configure the system to fit it.

When a trip is disputed, you pull the footage and the GPS record for that vehicle at that time. Together they show whether the vehicle was at the address and how long it waited. Because footage is retrieved remotely and retention runs up to 60 days, you can usually answer a denial that arrives weeks after the trip.

Up to 60 days of extended retention, depending on how the system is configured for your fleet. That window matters in NEMT specifically, because claims and trip denials often arrive well after the trip itself.

That is what the third camera position is for. Placed in the passenger cabin, it documents how the wheelchair was secured and how the lift or ramp was operated on that trip, which is the record you want when an injury claim comes back months later.

Our own team does the installation, along with repairs and maintenance visits. We build the hardware and the software, so there is one number to call rather than a camera vendor pointing at a software vendor. We have been doing this for California fleets since 2007.

We will not promise a number, because your premium depends on your carrier, your loss history, and your fleet. What dashcams change is the underlying facts carriers price on: footage that resolves a disputed claim instead of settling it, and driver-behavior data you can use to coach before an incident happens. Ask your carrier what they credit for recorded video and driver monitoring.